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Long Term Care Advances Quarterly
Topics in Research, Training, Service & Policy
Vol. 7, No. 3, Spring 1996
Duke University Center for the Study of Aging and Human Development
Long Term Care Resources Program,
Box 2920, DUMC, Durham, NC 27710
(919) 660-7542

"Going to the Marketplace of Ideas" The Aging at Home I Program Experience

From the Editors:

We are pleased to present this issue of Long Term Care Advances to you for two reasons. First, it highlights the accomplishments of the Aging at Home Program which the Duke Long Term Care Resources Program has managed for the Kate B. Reynolds Charitable Trust. The Aging at Home Program has had two rounds of funding. Round one, now known as "Aging at Home I" went to the "marketplace of ideas" to encourage communities across North Carolina to address what was needed in their communities to help frail older adults age at home. Aging at Home II which began in 1995 is helping to take the Medicaid Community Alternatives Program statewide.

The composite experience of the eleven Aging at Home I sites forms the basis for this issue. The overall success of that experience, which emerged from the hard work and commitment of communities across the state, should encourage North Carolina and other states that are developing long term care systems in uncertain times. Communities, particularly those with effective leadership, can make a difference. The second reason why we are pleased to bring you this issue is that it features a guest editorial by Stephanie Batchelor, a 1995 Leadership in Aging Society Intern, who worked with the Aging at Home Program and who has continued to observe its progress as a research assistant with Duke LTC. Stephanie, a Duke graduate who is preparing for a career as a primary care physician in rural North Carolina, is illustrative of an increasing number of students who seek out the Leadership Program because they realize that in order to make a difference in a clinical career they need to understand health care policy and organization.

Also featured in this issue is a summary of a presentation made to the Aging at Home Network in June 1995 by Ran Coble, Executive Director of the North Carolina Center for Public Policy Research. Representatives from sites and advisors to the Program form this technical assistance network which gathers at least once a year to learn from one another and resources from around the state. Ran Coble's presentation on how sites could make a difference included several thoughtful reflections which may be useful to other programs.

It is appropriate at this time to thank all the organizations and individuals who have helped to make the Aging at Home Program a success, particularly the 23 Aging at Home Sites and their leadership and participants; the advisors and resource consultants to the Program who are listed in this issue (See Exhibit 1), and our staff members Jennifer Hoffmann and Stuart Bratesman, Jr. Our special thanks go to the leadership and staff of the Kate B. Reynolds Charitable Trust particularly Ray Cope, Executive Director; John Frank, Director of the Health Care Division; and Vance Frye (retired), Director of the Health Care Division.

In closing, we are pleased to note that, through the generous support of the Kate B. Reynolds Trust, Duke LTC is expanding technical assistance activities to communities which are actively involved in LTC systems building. This new initiative will highlight "Teaching Communities" throughout North Carolina. At a pre-meeting intensive to the 1996 Annual Meeting of the Aging at Home Network, Alamance County was designated as the first teaching community. The next issue of LTC Advances will feature the Alamance experience and more about communities to be designated in Eastern and Western North Carolina.

George L. Maddox, Ph.D., Editor
Sandra Crawford Leak, MHA, Associate Editor

"Going to the Marketplace of Ideas:" The Aging at Home I Program Experience

In 1993, the Kate B. Reynolds Charitable Trust (the Trust) and the Duke Long Term Care Resources Program (Duke LTC) collaborated to initiate the "Aging at Home" Program to serve frail older North Carolinians and their families.

The Trust was particularly interested in helping frail, low-income older adults stay in community settings. Duke LTC had developed a credible base for technical assistance to both local and state long term care programs in North Carolina. Building on those mutual interests and after much deliberation and consultation with advisors from across North Carolina, the Trust established the Aging at Home Program to be developed and managed at Duke.

Exhibit 1
Kate B. Reynolds Charitable Trust
Aging at Home Program Advisors


Aging at Home I Program Review Panel

George L. Maddox, Ph.D., Duke LTC Resources Program, (Chair)
Bonnie Cramer, Director, N.C. Division of Aging
Richard Gottlieb, Executive Director, Senior Services, Winston-Salem
Thomas Howerton, Retired, Hospital and Foundation Official
Barbara Matula, Director, N.C. Division of Medical Assistance
Judith Wright, Adult Health Nurse Consultant, Washington Region

Additional Advisors to the Aging at Home Program

Susan Harmuth, N.C. Division of Aging
Bruce Steel, N.C. Division of Medical Assistance
Judy Walton, N.C. Division of Medical Assistance
Allan Richmond, N.C. Division of Social Services
Anne DeMaine, N.C. Division of Social Services
Dale Simmons, MD, N.C. Division of Adult Health Promotion


The Kate B. Reynolds Charitable Trust committed $1 million to be allocated to sites across North Carolina to develop or enhance home and community care programs to serve the frail elderly who were at high risk of institutionalization. Duke LTC agreed to manage that investment for the Trust including the selection process for sites and technical assistance and performance monitoring for funded programs.

This report summarizes the composite experience of the eleven sites from around North Carolina which received funding through what is now known as "Aging at Home I" from January 1, 1994 through December 31, 1995.

Based on the initial success of Aging at Home I, the Kate B. Reynolds Charitable Trust subsequently funded "Aging at Home II" beginning in 1995.

The Approach: Going To The Marketplace Of Ideas
The Aging at Home I Program was a model of public/private partnership intended to promote infrastructure development through grantmaking that was responsive to the specific needs and capabilities of local communities. Early on, the Board of the Trust made the decision to "go to the marketplace of ideas" from communities rather than to fund programs specified by the Trust. Particular emphasis was also attached to funding projects viewed by communities as viable programs to be sustained in the long term.

While no model was specified, proposals that sought to develop or enhance Medicaid Community Alternative Programs (CAP) were encouraged because CAP programs provide an umbrella of services for high-risk older and disabled adults who are also low- income and Medicaid is a source of funds for continuing support.

A Diverse Response From The Marketplace
The enthusiastic response from communities across North Carolina was impressive in its diversity and its quality. Eighty-six letters of intent were submitted from across North Carolina proposing a wide range of projects (see Chart A).

A panel of experienced reviewers from the public and private sectors considered each idea proposed with a particular emphasis on potential sustainability (see Exhibit 1). Thirty-six organizations were chosen to submit full proposals from which eleven sites, including four CAP development sites and one CAP expansion, were recommended to the Trust and all recommended sites were approved for funding for two years, beginning January 1, 1994.

Chart A
Aging at Home I Program Site Selection Process Managed by the Duke Long Term Care Resources Program



The Funded Projects: Considerable Diversity
The eleven funded Aging at Home projects represented considerable diversity along the lines of geographic distribution, organizational auspices and type of project. (See Exhibit 2 for a Summary of Funded Projects.)

Geographical Diversity. The counties served spanned the state from Haywood County to Currituck County. It is important to note, as illustrated in Exhibit 2, that the geographical distribution of the pool of potential awardees at both the letter of intent phase and the final selection phase was so broad that geographical diversity was achieved without any intentional adjustments on the part of the reviewers.

Organizational Diversity. In terms of organizational auspices, four county departments of social services, three aging agencies, two health departments, one hospital and one retirement community with community-based services received awards.

Idea Diversity. The types of projects funded included four new Medicaid Community Alternatives Programs (CAP); one CAP expansion; the development or expansion of three adult day care/day health programs, including the first one in northeastern North Carolina; the development of case-managed service packages as alternatives to institutionalization in two projects; and a program to expand respite care to hospice patients and their families.

Exhibit 2
AGING AT HOME I PROGRAM
SUMMARY OF FUNDED PROJECTS
Alamance ElderCare
Alamance Memorial Hospital, Inc.
$100,000
Alamance ElderCare is an educational, service coordination and case management point of entry with a wide range of community cooperation and support from aging leadership.
Hospice Family Respite Program
Craven County Health Department
$75,688
The project provides up to 80 hours per week of in-home respite care to hospice patients to prevent institutionalization due to "caregiver deficits," which occur most often when the informal caregiver gets sick or exhausted.
New Steps Program Durham County Department of Social Services
$100,000
Durham County DSS provides services to a "housing with services" model community and provides case-managed packages of services to other older adults at high risk of institutional placement or in the process of re-entering the community after institutional care.
Harnett County CAP/DA Harnett County Department on Aging
$100,000
The Harnett County Department on Aging provides case-managed packages of services to older adults at risk of institutionalization through the Community Alternatives Program for Disabled Adults (CAP/DA) in Harnett County.
A Care Management System Haywood County Council on Aging
$95,305
Haywood County Council on Aging developed a Community Alternatives Program for Disabled Adults; a Christian Neighbor Volunteer Program; and a caregivers support group.
Iredell County CAP/DA Iredell County Department of Social Services
$93,600
The Iredell County Department of Social Services provides case-managed packages of services to older adults at risk of institutionalization through the Community Alternatives Program for Disabled Adults (CAP/DA) in Iredell County.
Adult Day Health Care-Alzheimer's Program St. Joseph of the Pines, Inc.
$100,000
St. Joseph incorporated additional dementia clients into a special unit in an expanded adult day care/day health facility. The program purchased a van in year two of the grant.
Day Break Pasquotank-Perquimmons-Camden-Chowan District Health Dept.
$99,341
PPCC District Health Department developed a new adult day care/health center in Pasquotank County. Grant funds were primarily used for renovations to the building (provided by the county) that houses the program.
Hospital to Home Pitt County Department of Social Services
$67,346
The Pitt County Department of Social Services expanded its CAP capacity by adding another case manager to specifically link to the hospital. The "Hospital to Home" linkage expedites hospital discharges where in-home services are to be provided under the CAP program and increases health care providers' awareness about the CAP program.
Union County CAP/DA Union County Department of Social Services
$93,958
The Union County Department of Social Services provides case-managed packages of services to older adults at risk of institutionalization through the Community Alternatives Program for Disabled Adults (CAP/DA).
Enhancement of Adult Day Care in Wake County Council on Aging of Wake County
$47,000
The Council on Aging of Wake County implemented a marketing/educational campaign on adult day care to the medical community and further develop a fourth adult day care center in North Raleigh.



Performance Monitoring: A Partnership with the Projects
Early on in the development of the Aging at Home Program, leadership of the Kate B. Reynolds Trust expressed the desire to make certain that the relatively large investment being considered demonstrably helped frail older adults who were at risk of institutionalization. George Maddox, Director of Duke LTC, advised the adoption of a "partnership with the projects" performance monitoring strategy that would help both the Trust know whether its investment was reaching older adults who resembled the functional profiles of those institutionalized and provide useful information to the individual project leadership. To that end, funded projects were integrally involved in developing the performance monitoring strategy through focus groups and review and comment on reporting documents.

The strategy that emerged was three pronged: Each quarter sites were asked to (1) briefly review their progress toward their original promises; (2) complete a performance report on client activity which included information on referrals, screens and assessments; and (3) highlight their challenges and successes.

Other Technical Assistance
In addition to the initial technical assistance given to applicants and establishing the performance monitoring strategy, Duke LTC worked with the sites in a number of other ways to encourage and enhance their potential for being sustained beyond the grant period:
  • Establishment of the Aging at Home Network which included the sites and advisors to the program;

  • Site visits and frequent telephone contact;

  • Quarterly publication of "Progress Notes", a newsletter for the Aging at Home Network which summarizes quarterly performance information; and

  • Annual statewide meetings of the Aging at Home Network to further encourage sites to learn from one another.
Who Was Served
From the performance reporting done in partnership with sites, a profile of the population reached by the Program emerges which confirms that the promises made by the Aging at Home I Program were substantially kept:
  • Aging at Home I served substantial numbers of frail, older adults and their families. Over the two-year period (1994-1995), the eleven sites received a total of 2,716 referrals and screened 1,658 older adults for functional status. One thousand and eighty potential clients received full assessments for services; and 885 clients went on to receive direct services from sites.

  • Of the 885 clients who received direct services from sites, 494 received ongoing packages of services and 391 received other substantial services (most often through coordination of volunteer services.) Additionally, many of those referred who were not served directly received informational, educational or support group services from sites.

  • Families were the most frequent (19%) single source of referrals to sites followed by hospitals (16%) (Chart B). This finding suggests what much of the case experience of Aging at Home I indicates: Many North Carolina families are deeply committed to helping their older relatives stay at home.

  • As expected, females, minorities and the oldest-old are over-represented in the overall client group. Of the 885 clients receiving direct services, 69% were female; 29% were minority and 13% were 85 or over. For the clients who received ongoing packages of services, 71% were female, 35% were minority and 20% were 85 or over.

  • Frail, at-risk older adults were reached. Observed levels of Activity of Daily Living (ADL) impairment indicate adults served were very impaired (see Chart C). Nationally, institutional populations of frail adults average around 4 ADL impairments, and having 3 or more ADL impairments indicates an individual in the community is at risk of institutionalization.

  • Overall, 73% of clients who received ongoing packages of services from the 11 sites were "at risk" as indicated by 3 or more ADL impairments. The reasons why established clients left the Program also suggest that a frail, high-risk population was being served. The most frequent reason for ongoing clients leaving the program was death and most of those deaths (94 clients) occurred at home. The second most frequent reason for leaving was nursing home placement (45 clients).
Lessons Learned
From the composite profile of the populations served by the 11 Aging at Home I sites; the experiences of the participating communities and sites in developing services; and the experiences of Duke LTC in managing the Aging at Home Program, several lessons for long term care systems building in North Carolina emerge:
  • Communities across NC have "good", viable ideas, which can lead to sustainable programs, to help frail older adults age in their own homes or the homes of relatives. Spurred by the growing need for such services at the local level and by county-based planning for aging services, most communities in the state know where the gaps in services are and what infrastructure is needed to fill those gaps. The challenge for the communities is to develop programs which can be sustained in uncertain times.

  • All of the programs which were begun through the Aging at Home I investment completed the initial two-year grant period and are positioned to survive the transition period to other funding sources. All sites faced serious challenges at some point during their development, and some challenges remain to be resolved. Where challenges have been overcome, the successes seem best explained by a community's abiding commitment to provide options for frail older people. The dedicated staff and leadership of the Aging at Home I sites have implemented that commitment.

  • Timely technical assistance linked to seed money from the Trust enhances the viability and sustainability of "good ideas." Beginning with proposal development, Duke LTC staff not only provided technical assistance to sites through educational meetings, site visits and many telephone contacts, but sites also were encouraged through the "Aging at Home Network" to provide support to one another, and later, to the Aging at Home II sites.

  • The most significant challenge for all eleven sites was, and remains, financing for on-going service delivery for older adults. Sites were effective in targeting services to reach those most functionally impaired, but both performance reporting data and case experience indicate that it was, and remains, a constant challenge for sites to fund service delivery. Obtaining and maintaining service funding for clients was a challenge for both sites funded primarily by limited programmatic resources (such as the Home and Community Block Grant) and sites receiving Medicaid funding because many poor older adults do not qualify for Medicaid without complex "spend downs." While grant support alone cannot provide continuing, basic support for services, such support in the form of timely technical assistance and the development of infrastructure that involves a broad range of community leadership helps to use limited resources more effectively and to compete for external support.


The Future Of The Aging at Home Program
The 11 Aging at Home I sites are in the process of transitioning to other funding sources. They will remain a part of the Aging at Home Network through communication, educational, and general technical assistance activities. Many of the sites have already been a significant source of information and encouragement for the Aging at Home II Program which is taking the "CAP Program Statewide" by providing start-up support to the last twelve counties to come into the CAP Program. Building on the strengths and gains of both Aging at Home I and II, Duke LTC has collaborated again with the Kate B. Reynolds Charitable Trust. The Trust began providing funding in January 1996 for Duke LTC's "Teaching Communities" initiative which will further encourage North Carolina communities to learn from one another as they develop responsive long term care systems.

"Sharing Your Promises and Your Progress"
Aging at Home Program Network Annual Meeting
June 21-22, 1995
Guest Presenter Ran Coble,
Executive Director
North Carolina Center for Public Policy Research
At the 1995 Annual Meeting of the Aging at Home Network, Aging at Home I Programs shared their experiences and challenges with other Round I programs and provided useful learning experiences to the new Aging at Home II sites. A summary commentary on "Promises Made and Kept" by Ran Coble, Executive Director of the North Carolina Center for Public Research, was well received by the network. He offered the audience a wide variety of topics from listening skills and leadership to providing feedback and comments on the presentations made by the Aging at Home Project sites. Coble acted as a "mirror" to reflect on some of the key public policy issues facing the Program which he summarized as five tenets/assumptions he understood as basic to the Aging at Home sites.

1. Local is better. This was a promise kept by communities to help the frail elderly age at home. Communities solved their problems by "going to the marketplace of ideas" and choosing the programs and organizations right for their needs.

2. Sustainability. Sustainability is very important to the success of the programs and includes public leadership (involving county leaders and legislators), financial resources (looking towards future funding sources when the KBR Trust money is gone), and an adequate client base.

3. Each one needs one. Planners need to help communities refine decisions about which services to offer. Every community will not have the population base to offer every service. Communities will need to cooperate.

4. At home is preferred, institution is a last option. Programs need to develop ways of rating client satisfaction and how well each program accomplishes its goals to gain more support for future funding sources.

5. A desire for accountability. Programs need to develop and adopt outcome measures for evaluating and rating performances.

Coble concluded with a few remarks on the characteristics of leadership, citing the importance of sharing a common vision with peers and listening to the ideas and thoughts of others.

REFLECTIONS ON A SUMMER INTERNSHIP
GUEST EDITORIAL


Stephanie L. Batchelor
1995 Leadership in an Aging Society Intern

During my internship experience, I had the opportunity to visit a variety of different programs and participate in discussions related to home and community-based care options for the elderly in North Carolina. I visited the Aging at Home I Programs in Pitt, Alamance, and Craven counties. I attended the CAP training program for the Aging at Home II Program in Cherokee County and was introduced to some of the Medicaid rules and regulations concerning care for the elderly. I also attended meetings of the NC Long Term Care Roundtable, the Durham County Home and Community Block Grant Committee, the Alamance County Home and Community Block Grant Committee, the NC Home Care Accreditation Committee, the Technical Assistance Workshop of the Aging at Home Program, and a rules and regulations committee concerning implementation of rest home reform.

In addition, I talked with several family physicians about where they see the future of long term care and the role of primary physicians in helping to promote health and reforms for the elderly. I have come to the conclusion that there are many people who want to do good things for the elderly population in North Carolina, and I feel that our state is on the verge of creating meaningful and lasting policies in regards to long term care.

The Aging at Home Program has been a great start towards possible long term care reform in North Carolina. With the Aging at Home I sites, the LTC Resources Program identified 11 communities that were able to "go to the marketplace of ideas" to find alternatives to institutional care for the elderly. These programs were diverse both in location and program structure, and included such programs as CAP, Hospice Family Support Respite Program, the Christian Neighbor Program, and Alamance Eldercare, an information and referral service. The Aging at Home II Program attempted and succeeded in "taking CAP statewide," providing the initial support to those 12 counties who did not previously have a CAP program in place. One important thing the Aging at Home Program has done in regards to future policies for the elderly in North Carolina is to identify and support effective leaders at the local level.

The Aging at Home Program offered resources to support projects to help the elderly to stay out of institutions and to age at home. The Program sought out and empowered local people who wanted to help their communities and to make a difference in the lives of community members. These leaders then proceeded to create a plan of action and to organize staff to help them attain their goal of improving the quality of life of their aging citizens. Local leaders are going to be essential in long term care reform because these are the people who understand basic community structures across North Carolina, see a growing need for more developed long term care services for the elderly, and above all, when given the opportunity and support, they get things done for the people of North Carolina.

One statement from an Aging at Home staff member stood out in my mind. Christine Williams of the Day Break Adult Day Health Program of the PPCC Health District said at the Aging at Home Network 1995 Annual meeting that "we do not know yet what we cannot do." This makes a strong statement about the future status of long term care reform for the elderly. It says that the people like Ms. Williams in North Carolina are devoted enough to the pursuit of long term care alternatives that they view each challenge not as a setback, but as a learning experience that is going to make them better care providers for the elderly and that they are determined to make these Aging at Home Programs success stories. And indeed they have.

These programs in North Carolina are currently meeting an unmet need in communities across our state. The programs are client-driven, and they are giving the aging population of our state more of what they want in long term care: more focused attention to patient rights, improved quality of life and more autonomy and decision-making abilities. Further, people are successfully aging in their own homes. The Aging at Home Program of the Kate B. Reynolds Charitable Trust has been a success, both in its commitment to improve the quality of life of the elderly in North Carolina and in its attempt to enhance community leadership.


Upcoming in Future Issues:
  • The Alamance Eldercare Experience:
  • Community Leadership Making a Difference
  • The Leadership in an Aging Society Program:
  • Profiles of the 1996 Interns

First Annual North Carolina Summer Symposium on Aging Announced
"Colleges and Communities Working Together" is the theme of the first annual North Carolina Summer Symposium on aging to be held at Winston-Salem State University, July 17-19, 1996. The conference brings together resources and concerns of higher education and local communities in a series of day-long intensive sessions, keynote presentations, roundtable discussions, research and model program cameos.

The symposium is a collaborative venture planned by representatives from North Carolina college and university-based gerontology programs, leaders from community agencies serving older adults, the state's Division on Aging, and senior advocacy groups. Their goal is to bridge college knowledge about aging issues, research, policy and model programs with needs and insights of community-based leaders and practitioners who develop programs and services for and with older adults.

Symposium keynote speaker will be Robert Friedland, Director of the National Academy on Aging, who will address "The Aging Network Goes Through the Washington Wringer: New Rips and Wrinkles." In addition, Wake Forest University sociologist Charles F. Longino, Jr. will describe "The Changing Face of Aging in North Carolina," analysis and implications of the 1990 census.
A choice of our day-long intensive sessions is planned with campus and community experts presenting:

1. Intergenerational Relationships and Programs: Theory, Research and North Carolina Innovations
2. Life Enrichment Programs for the Well and the Frail Elderly: 10 Models and 10 Principles
3. Building Senior Leadership through Campus-Community Collaboration
4. Health Promotion for Seniors through College-Community Partnerships


A detailed Symposium program, registration information, and forms for proposing research and model program cameos will be available in March 1996.
For More Information Contact:

Patricia Suggs, Director
Appalachian GECC / Wake Forest University / Bowman Gray School of Medicine / Medical Center Blvd. / Winston-Salem, NC 27157-1051
Fax (910) 716-7359
or e-mail psuggs@bgsm.wfu.edu.

For Your Calendar
Innovations in Long Term Care for Elders
Dates: June 20-21, 1996
Presented by:
The Program on Aging; and Division of General Internal Medicine

Sponsored by:
The Office of Continuing Medical Education and Alumni Affairs of The School of Medicine of the University of North Carolina at Chapel Hill

This conference will showcase creative and innovative programs in long term care for an audience of academic, industry and policy leaders. It will be held at:

The Friday Continuing Education Center The University of North Carolina at Chapel Hill
Contact the Office of Continuing Medical Education at (919) 962-2118 for more information.

Send your comments and responses about Long Term Care Advances to: glm@geri.duke.edu

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