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Long Term Care Advances Quarterly
Topics in Research, Training, Service & Policy
Vol. 7, No. 3, Spring 1996
Duke University Center for the Study of Aging and Human Development
Long Term Care Resources Program,
Box 2920, DUMC, Durham, NC 27710
(919) 660-7542
"Going to the Marketplace of Ideas" The Aging
at Home I Program Experience
From the Editors:
We are pleased to present this issue of Long Term Care Advances
to you for two reasons. First, it highlights the accomplishments
of the Aging at Home Program which the Duke Long Term Care Resources
Program has managed for the Kate B. Reynolds Charitable Trust.
The Aging at Home Program has had two rounds of funding. Round
one, now known as "Aging at Home I" went to the "marketplace
of ideas" to encourage communities across North Carolina to
address what was needed in their communities to help frail older
adults age at home. Aging at Home II which began in 1995 is
helping to take the Medicaid Community Alternatives Program
statewide.
The composite experience of the eleven Aging at Home I sites
forms the basis for this issue. The overall success of that
experience, which emerged from the hard work and commitment
of communities across the state, should encourage North Carolina
and other states that are developing long term care systems
in uncertain times. Communities, particularly those with effective
leadership, can make a difference. The second reason why we
are pleased to bring you this issue is that it features a guest
editorial by Stephanie Batchelor, a 1995 Leadership in Aging
Society Intern, who worked with the Aging at Home Program and
who has continued to observe its progress as a research assistant
with Duke LTC. Stephanie, a Duke graduate who is preparing for
a career as a primary care physician in rural North Carolina,
is illustrative of an increasing number of students who seek
out the Leadership Program because they realize that in order
to make a difference in a clinical career they need to understand
health care policy and organization.
Also featured in this issue is a summary of a presentation made
to the Aging at Home Network in June 1995 by Ran Coble, Executive
Director of the North Carolina Center for Public Policy Research.
Representatives from sites and advisors to the Program form
this technical assistance network which gathers at least once
a year to learn from one another and resources from around the
state. Ran Coble's presentation on how sites could make a difference
included several thoughtful reflections which may be useful
to other programs.
It is appropriate at this time to thank all the organizations
and individuals who have helped to make the Aging at Home Program
a success, particularly the 23 Aging at Home Sites and their
leadership and participants; the advisors and resource consultants
to the Program who are listed in this issue (See Exhibit 1),
and our staff members Jennifer Hoffmann and Stuart Bratesman,
Jr. Our special thanks go to the leadership and staff of the
Kate B. Reynolds Charitable Trust particularly Ray Cope, Executive
Director; John Frank, Director of the Health Care Division;
and Vance Frye (retired), Director of the Health Care Division.
In closing, we are pleased to note that, through the generous
support of the Kate B. Reynolds Trust, Duke LTC is expanding
technical assistance activities to communities which are actively
involved in LTC systems building. This new initiative will highlight
"Teaching Communities" throughout North Carolina. At a pre-meeting
intensive to the 1996 Annual Meeting of the Aging at Home Network,
Alamance County was designated as the first teaching community.
The next issue of LTC Advances will feature the Alamance experience
and more about communities to be designated in Eastern and Western
North Carolina.
George L. Maddox, Ph.D., Editor
Sandra Crawford Leak, MHA, Associate Editor |
"Going to the Marketplace of Ideas:" The Aging
at Home I Program Experience
In 1993, the Kate B. Reynolds Charitable Trust (the Trust) and the Duke Long Term
Care Resources Program (Duke LTC) collaborated to initiate the "Aging at Home"
Program to serve frail older North Carolinians and their families.
The Trust was particularly interested in helping frail, low-income older adults stay in
community settings. Duke LTC had developed a credible base for technical assistance
to both local and state long term care programs in North Carolina. Building on those
mutual interests and after much deliberation and consultation with advisors from across
North Carolina, the Trust established the Aging at Home Program to be developed and
managed at Duke.
| Exhibit 1 |
Kate B. Reynolds Charitable Trust
Aging at Home Program Advisors
Aging at Home I Program Review Panel
George L. Maddox, Ph.D.,
Duke LTC Resources Program, (Chair)
Bonnie Cramer, Director, N.C.
Division of Aging
Richard Gottlieb, Executive Director,
Senior Services, Winston-Salem
Thomas Howerton, Retired, Hospital
and Foundation Official
Barbara Matula, Director, N.C.
Division of Medical Assistance
Judith Wright, Adult Health Nurse
Consultant, Washington Region
Additional Advisors to the Aging at Home
Program
Susan Harmuth, N.C. Division of
Aging
Bruce Steel, N.C. Division of
Medical Assistance
Judy Walton, N.C. Division of
Medical Assistance
Allan Richmond, N.C. Division
of Social Services
Anne DeMaine, N.C. Division of
Social Services
Dale Simmons, MD, N.C. Division
of Adult Health Promotion |
The Kate B. Reynolds Charitable Trust committed $1 million to be
allocated to sites across North Carolina to develop or enhance home
and community care programs to serve the frail elderly who were
at high risk of institutionalization. Duke LTC agreed to manage
that investment for the Trust including the selection process for
sites and technical assistance and performance monitoring for funded
programs.
This report summarizes the composite experience of the eleven sites
from around North Carolina which received funding through what is
now known as "Aging at Home I" from January 1, 1994 through December
31, 1995.
Based on the initial success of Aging at Home I, the Kate B. Reynolds
Charitable Trust subsequently funded "Aging at Home II" beginning
in 1995.
The Approach: Going To The Marketplace Of
Ideas
The Aging at Home I Program was a model of public/private partnership
intended to promote infrastructure development through grantmaking
that was responsive to the specific needs and capabilities of local
communities. Early on, the Board of the Trust made the decision
to "go to the marketplace of ideas" from communities rather than
to fund programs specified by the Trust. Particular emphasis was
also attached to funding projects viewed by communities as viable
programs to be sustained in the long term.
While no model was specified, proposals that sought to develop or
enhance Medicaid Community Alternative Programs (CAP) were encouraged
because CAP programs provide an umbrella of services for high-risk
older and disabled adults who are also low- income and Medicaid
is a source of funds for continuing support.
A Diverse Response From The Marketplace
The enthusiastic response from communities across North Carolina
was impressive in its diversity and its quality. Eighty-six letters
of intent were submitted from across North Carolina proposing a
wide range of projects (see Chart A).
A panel of experienced reviewers from the public and private sectors
considered each idea proposed with a particular emphasis on potential
sustainability (see Exhibit 1). Thirty-six organizations were chosen
to submit full proposals from which eleven sites, including four
CAP development sites and one CAP expansion, were recommended to
the Trust and all recommended sites were approved for funding for
two years, beginning January 1, 1994.
Chart A
Aging at Home I Program Site Selection Process Managed by the Duke
Long Term Care Resources Program

The Funded Projects: Considerable Diversity
The eleven funded Aging at Home projects represented considerable
diversity along the lines of geographic distribution, organizational
auspices and type of project. (See Exhibit 2 for a Summary of Funded
Projects.)
Geographical Diversity. The counties
served spanned the state from Haywood County to Currituck County.
It is important to note, as illustrated in Exhibit 2, that the geographical
distribution of the pool of potential awardees at both the letter
of intent phase and the final selection phase was so broad that
geographical diversity was achieved without any intentional adjustments
on the part of the reviewers.
Organizational Diversity. In terms
of organizational auspices, four county departments of social services,
three aging agencies, two health departments, one hospital and one
retirement community with community-based services received awards.
Idea Diversity. The types of projects
funded included four new Medicaid Community Alternatives Programs
(CAP); one CAP expansion; the development or expansion of three
adult day care/day health programs, including the first one in northeastern
North Carolina; the development of case-managed service packages
as alternatives to institutionalization in two projects; and a program
to expand respite care to hospice patients and their families.
Exhibit 2
AGING AT HOME I PROGRAM
SUMMARY OF FUNDED PROJECTS |
| Alamance ElderCare |
Alamance Memorial Hospital, Inc.
|
$100,000
|
| Alamance ElderCare is an educational,
service coordination and case management point of entry with
a wide range of community cooperation and support from aging
leadership. |
| Hospice Family Respite Program |
Craven County Health Department
|
$75,688
|
| The project provides up to 80 hours
per week of in-home respite care to hospice patients to prevent
institutionalization due to "caregiver deficits," which occur
most often when the informal caregiver gets sick or exhausted.
|
| New Steps Program |
Durham County Department of Social
Services |
$100,000
|
| Durham County DSS provides services
to a "housing with services" model community and provides case-managed
packages of services to other older adults at high risk of institutional
placement or in the process of re-entering the community after
institutional care. |
| Harnett County CAP/DA |
Harnett County Department on Aging |
$100,000
|
| The Harnett County Department on
Aging provides case-managed packages of services to older adults
at risk of institutionalization through the Community Alternatives
Program for Disabled Adults (CAP/DA) in Harnett County. |
| A Care Management System |
Haywood County Council
on Aging |
$95,305
|
| Haywood County Council on Aging developed
a Community Alternatives Program for Disabled Adults; a Christian
Neighbor Volunteer Program; and a caregivers support group. |
| Iredell County CAP/DA |
Iredell County Department of Social
Services |
$93,600
|
| The Iredell County Department of
Social Services provides case-managed packages of services to
older adults at risk of institutionalization through the Community
Alternatives Program for Disabled Adults (CAP/DA) in Iredell
County. |
| Adult Day Health Care-Alzheimer's
Program |
St. Joseph of the Pines, Inc. |
$100,000
|
| St. Joseph incorporated additional
dementia clients into a special unit in an expanded adult day
care/day health facility. The program purchased a van in year
two of the grant. |
| Day Break |
Pasquotank-Perquimmons-Camden-Chowan
District Health Dept. |
$99,341
|
| PPCC District Health Department developed
a new adult day care/health center in Pasquotank County. Grant
funds were primarily used for renovations to the building (provided
by the county) that houses the program. |
| Hospital to Home |
Pitt County Department of Social
Services |
$67,346
|
| The Pitt County Department of Social
Services expanded its CAP capacity by adding another case manager
to specifically link to the hospital. The "Hospital to Home"
linkage expedites hospital discharges where in-home services
are to be provided under the CAP program and increases health
care providers' awareness about the CAP program. |
| Union County CAP/DA |
Union County Department of Social
Services |
$93,958
|
| The Union County Department of Social
Services provides case-managed packages of services to older
adults at risk of institutionalization through the Community
Alternatives Program for Disabled Adults (CAP/DA). |
| Enhancement of Adult Day Care in
Wake County |
Council on Aging of Wake County |
$47,000
|
| The Council on Aging of Wake County
implemented a marketing/educational campaign on adult day care
to the medical community and further develop a fourth adult
day care center in North Raleigh. |

Performance Monitoring: A Partnership with the Projects
Early on in the development of the Aging at Home
Program, leadership of the Kate B. Reynolds Trust expressed the desire
to make certain that the relatively large investment being considered
demonstrably helped frail older adults who were at risk of institutionalization.
George Maddox, Director of Duke LTC, advised the adoption of a "partnership
with the projects" performance monitoring strategy that would help
both the Trust know whether its investment was reaching older adults
who resembled the functional profiles of those institutionalized and
provide useful information to the individual project leadership. To
that end, funded projects were integrally involved in developing the
performance monitoring strategy through focus groups and review and
comment on reporting documents.
The strategy that emerged was three pronged: Each quarter sites were
asked to (1) briefly review their progress toward their original promises;
(2) complete a performance report on client activity which included
information on referrals, screens and assessments; and (3) highlight
their challenges and successes.
Other Technical Assistance
In addition to the initial technical assistance given to applicants
and establishing the performance monitoring strategy, Duke LTC worked
with the sites in a number of other ways to encourage and enhance
their potential for being sustained beyond the grant period:
- Establishment of the Aging at Home Network
which included the sites and advisors to the program;
- Site visits and frequent telephone contact;
- Quarterly publication of "Progress Notes",
a newsletter for the Aging at Home Network which summarizes quarterly
performance information; and
- Annual statewide meetings of the Aging at
Home Network to further encourage sites to learn from one another.
Who Was Served
From the performance reporting done in partnership with sites, a profile
of the population reached by the Program emerges which confirms that
the promises made by the Aging at Home I Program were substantially
kept:
- Aging at Home I served substantial numbers
of frail, older adults and their families. Over the two-year period
(1994-1995), the eleven sites received a total of 2,716 referrals
and screened 1,658 older adults for functional status. One thousand
and eighty potential clients received full assessments for services;
and 885 clients went on to receive direct services from sites.
- Of the 885 clients who received direct services
from sites, 494 received ongoing packages of services and 391
received other substantial services (most often through coordination
of volunteer services.) Additionally, many of those referred who
were not served directly received informational, educational or
support group services from sites.
- Families were the most frequent (19%) single
source of referrals to sites followed by hospitals (16%) (Chart
B). This finding suggests what much of the case experience of
Aging at Home I indicates: Many North Carolina families are deeply
committed to helping their older relatives stay at home.
- As expected, females, minorities and the
oldest-old are over-represented in the overall client group. Of
the 885 clients receiving direct services, 69% were female; 29%
were minority and 13% were 85 or over. For the clients who received
ongoing packages of services, 71% were female, 35% were minority
and 20% were 85 or over.
- Frail, at-risk older adults were reached.
Observed levels of Activity of Daily Living (ADL) impairment indicate
adults served were very impaired (see Chart C). Nationally, institutional
populations of frail adults average around 4 ADL impairments,
and having 3 or more ADL impairments indicates an individual in
the community is at risk of institutionalization.
- Overall, 73% of clients who received ongoing
packages of services from the 11 sites were "at risk" as indicated
by 3 or more ADL impairments. The reasons why established clients
left the Program also suggest that a frail, high-risk population
was being served. The most frequent reason for ongoing clients
leaving the program was death and most of those deaths (94 clients)
occurred at home. The second most frequent reason for leaving
was nursing home placement (45 clients).
Lessons Learned
From the composite profile of the populations served by the 11 Aging
at Home I sites; the experiences of the participating communities
and sites in developing services; and the experiences of Duke LTC
in managing the Aging at Home Program, several lessons for long term
care systems building in North Carolina emerge:
- Communities across
NC have "good", viable ideas, which can lead to sustainable programs,
to help frail older adults age in their own homes or the homes
of relatives. Spurred by the growing need for such services
at the local level and by county-based planning for aging services,
most communities in the state know where the gaps in services
are and what infrastructure is needed to fill those gaps. The
challenge for the communities is to develop programs which can
be sustained in uncertain times.
- All of the programs which were begun through
the Aging at Home I investment completed the initial two-year
grant period and are positioned to survive the transition period
to other funding sources. All sites faced serious challenges at
some point during their development, and some challenges remain
to be resolved. Where challenges have been overcome, the successes
seem best explained by a community's abiding commitment to provide
options for frail older people. The dedicated staff and leadership
of the Aging at Home I sites have implemented that commitment.
- Timely technical assistance
linked to seed money from the Trust enhances the viability and
sustainability of "good ideas." Beginning with proposal
development, Duke LTC staff not only provided technical assistance
to sites through educational meetings, site visits and many telephone
contacts, but sites also were encouraged through the "Aging at
Home Network" to provide support to one another, and later, to
the Aging at Home II sites.
- The most significant
challenge for all eleven sites was, and remains, financing for
on-going service delivery for older adults. Sites were
effective in targeting services to reach those most functionally
impaired, but both performance reporting data and case experience
indicate that it was, and remains, a constant challenge for sites
to fund service delivery. Obtaining and maintaining service funding
for clients was a challenge for both sites funded primarily by
limited programmatic resources (such as the Home and Community
Block Grant) and sites receiving Medicaid funding because many
poor older adults do not qualify for Medicaid without complex
"spend downs." While grant support alone cannot provide continuing,
basic support for services, such support in the form of timely
technical assistance and the development of infrastructure that
involves a broad range of community leadership helps to use limited
resources more effectively and to compete for external support.

The Future Of The Aging
at Home Program
The 11 Aging at Home I sites are in the process of transitioning to
other funding sources. They will remain a part of the Aging
at Home Network through communication, educational, and general
technical assistance activities. Many of the sites have already been
a significant source of information and encouragement for the Aging
at Home II Program which is taking the "CAP Program Statewide"
by providing start-up support to the last twelve counties to come
into the CAP Program. Building on the strengths and gains of both
Aging at Home I and II, Duke LTC has collaborated again with the Kate
B. Reynolds Charitable Trust. The Trust began providing funding in
January 1996 for Duke LTC's "Teaching Communities"
initiative which will further encourage North Carolina communities
to learn from one another as they develop responsive long term care
systems.
"Sharing
Your Promises and Your Progress"
Aging at Home Program Network Annual Meeting |
June
21-22, 1995 |
Guest
Presenter Ran Coble,
Executive Director
North Carolina Center for Public Policy Research |
At the 1995 Annual Meeting
of the Aging at Home Network, Aging at Home I Programs shared
their experiences and challenges with other Round I programs
and provided useful learning experiences to the new Aging at
Home II sites. A summary commentary on "Promises Made and Kept"
by Ran Coble, Executive Director of the North Carolina Center
for Public Research, was well received by the network. He offered
the audience a wide variety of topics from listening skills
and leadership to providing feedback and comments on the presentations
made by the Aging at Home Project sites. Coble acted as a "mirror"
to reflect on some of the key public policy issues facing the
Program which he summarized as five tenets/assumptions he understood
as basic to the Aging at Home sites.
1. Local is better. This was a
promise kept by communities to help the frail elderly age at
home. Communities solved their problems by "going to the marketplace
of ideas" and choosing the programs and organizations right
for their needs.
2. Sustainability. Sustainability
is very important to the success of the programs and includes
public leadership (involving county leaders and legislators),
financial resources (looking towards future funding sources
when the KBR Trust money is gone), and an adequate client base.
3. Each one needs one. Planners
need to help communities refine decisions about which services
to offer. Every community will not have the population base
to offer every service. Communities will need to cooperate.
4. At home is preferred, institution
is a last option. Programs need to develop ways of rating
client satisfaction and how well each program accomplishes its
goals to gain more support for future funding sources.
5. A desire for accountability.
Programs need to develop and adopt outcome measures for evaluating
and rating performances.
Coble concluded with a few remarks on the characteristics of
leadership, citing the importance of sharing a common vision
with peers and listening to the ideas and thoughts of others. |
REFLECTIONS ON A SUMMER INTERNSHIP
GUEST EDITORIAL
Stephanie L. Batchelor
1995 Leadership in an Aging Society Intern
During my internship experience, I had the opportunity to visit a
variety of different programs and participate in discussions related
to home and community-based care options for the elderly in North
Carolina. I visited the Aging at Home I Programs in Pitt, Alamance,
and Craven counties. I attended the CAP training program for the Aging
at Home II Program in Cherokee County and was introduced to some of
the Medicaid rules and regulations concerning care for the elderly.
I also attended meetings of the NC Long Term Care Roundtable, the
Durham County Home and Community Block Grant Committee, the Alamance
County Home and Community Block Grant Committee, the NC Home Care
Accreditation Committee, the Technical Assistance Workshop of the
Aging at Home Program, and a rules and regulations committee concerning
implementation of rest home reform.
In addition, I talked with several family physicians about where they
see the future of long term care and the role of primary physicians
in helping to promote health and reforms for the elderly. I have come
to the conclusion that there are many people who want to do good things
for the elderly population in North Carolina, and I feel that our
state is on the verge of creating meaningful and lasting policies
in regards to long term care.
The Aging at Home Program has been a great start towards possible
long term care reform in North Carolina. With the Aging at Home I
sites, the LTC Resources Program identified 11 communities that were
able to "go to the marketplace of ideas" to find alternatives to institutional
care for the elderly. These programs were diverse both in location
and program structure, and included such programs as CAP, Hospice
Family Support Respite Program, the Christian Neighbor Program, and
Alamance Eldercare, an information and referral service. The Aging
at Home II Program attempted and succeeded in "taking CAP statewide,"
providing the initial support to those 12 counties who did not previously
have a CAP program in place. One important thing the Aging at Home
Program has done in regards to future policies for the elderly in
North Carolina is to identify and support effective leaders at the
local level.
The Aging at Home Program offered resources to support projects to
help the elderly to stay out of institutions and to age at home. The
Program sought out and empowered local people who wanted to help their
communities and to make a difference in the lives of community members.
These leaders then proceeded to create a plan of action and to organize
staff to help them attain their goal of improving the quality of life
of their aging citizens. Local leaders are going to be essential in
long term care reform because these are the people who understand
basic community structures across North Carolina, see a growing need
for more developed long term care services for the elderly, and above
all, when given the opportunity and support, they get things done
for the people of North Carolina.
One statement from an Aging at Home staff member stood out in my mind.
Christine Williams of the Day Break Adult Day Health Program of the
PPCC Health District said at the Aging at Home Network 1995 Annual
meeting that "we do not know yet what we cannot do." This makes a
strong statement about the future status of long term care reform
for the elderly. It says that the people like Ms. Williams in North
Carolina are devoted enough to the pursuit of long term care alternatives
that they view each challenge not as a setback, but as a learning
experience that is going to make them better care providers for the
elderly and that they are determined to make these Aging at Home Programs
success stories. And indeed they have.
These programs in North Carolina are currently meeting an unmet need
in communities across our state. The programs are client-driven, and
they are giving the aging population of our state more of what they
want in long term care: more focused attention to patient rights,
improved quality of life and more autonomy and decision-making abilities.
Further, people are successfully aging in their own homes. The Aging
at Home Program of the Kate B. Reynolds Charitable Trust has been
a success, both in its commitment to improve the quality of life of
the elderly in North Carolina and in its attempt to enhance community
leadership.
|
Upcoming in Future Issues:
|
- The Alamance Eldercare Experience:
- Community Leadership Making a Difference
- The Leadership in an Aging Society Program:
- Profiles of the 1996 Interns
|
| First Annual North Carolina Summer Symposium
on Aging Announced |
"Colleges and Communities Working Together"
is the theme of the first annual North Carolina Summer Symposium
on aging to be held at Winston-Salem State University, July
17-19, 1996. The conference brings together resources and
concerns of higher education and local communities in a series
of day-long intensive sessions, keynote presentations, roundtable
discussions, research and model program cameos.
The symposium is a collaborative venture planned by representatives
from North Carolina college and university-based gerontology
programs, leaders from community agencies serving older adults,
the state's Division on Aging, and senior advocacy groups.
Their goal is to bridge college knowledge about aging issues,
research, policy and model programs with needs and insights
of community-based leaders and practitioners who develop programs
and services for and with older adults.
Symposium keynote speaker will be Robert Friedland, Director
of the National Academy on Aging, who will address "The Aging
Network Goes Through the Washington Wringer: New Rips and
Wrinkles." In addition, Wake Forest University sociologist
Charles F. Longino, Jr. will describe "The Changing Face of
Aging in North Carolina," analysis and implications of the
1990 census.
A choice of our day-long intensive sessions is planned with
campus and community experts presenting:
1. Intergenerational Relationships
and Programs: Theory, Research and North Carolina Innovations
2. Life Enrichment Programs for the Well and the Frail Elderly:
10 Models and 10 Principles
3. Building Senior Leadership through Campus-Community Collaboration
4. Health Promotion for Seniors through College-Community
Partnerships
A detailed Symposium program, registration information, and
forms for proposing research and model program cameos will
be available in March 1996. |
For More Information
Contact:
Patricia Suggs, Director
Appalachian GECC / Wake Forest University / Bowman Gray School
of Medicine / Medical Center Blvd. / Winston-Salem, NC 27157-1051
Fax (910) 716-7359
or e-mail psuggs@bgsm.wfu.edu. |
For Your Calendar
Innovations in Long Term Care for Elders |
Dates: June 20-21,
1996 |
Presented
by:
The Program on Aging; and Division of General Internal Medicine
Sponsored by:
The Office of Continuing Medical Education and Alumni Affairs
of The School of Medicine of the University of North Carolina
at Chapel Hill
This conference will showcase creative and innovative programs
in long term care for an audience of academic, industry and
policy leaders. It will be held at:
The Friday Continuing Education Center
The University of North Carolina at Chapel Hill
Contact the Office of Continuing Medical
Education at (919) 962-2118 for more information. |
Send your comments and responses about Long Term
Care Advances to: glm@geri.duke.edu
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